Aviva continues to top Brokerbility members survey
Net Promoter Score used for each question to look at customer satisfaction levels.
Brokerbility’s first insurer partner satisfaction survey of 2019 has seen Aviva again come out top.
According to the firm the research canvases its members on insurer practice when handling claims, underwriting, accounts and overall satisfaction.
Brokerbility detailed that its seven key insurer partners, Axa, Allianz, Aviva, AIG, NIG, RSA and Zurich were all examined as part of the survey. Each member had to offer feedback on a range of service criteria using a 1 to 10 rating.
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