Insurance Age

Motor insurance unusual practices

DNorris: I've come across a couple of strange practices over past couple of days. Firstly, a client came into the office with current insurance from a nationwide high-street broker. The premium quoted matched our rate on screen - around the £350 mark - however they had discounted the insurer premium by refunding a £100 broker fee then adding a personal accident (PA) policy at £80. They told the client that PA policy is compulsory as it was not offered under her standard insurance. But it is a

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