Broking Break: Your top five

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The jailing of a fraudster led the clicks this week, followed by profits, a buyout, an FCA warning and an apology from the CII.

5) CII apologises after complaints procedure failure
The Chartered Insurance Institute has issued an apology after a serious blunder meant a complaint wasn't actioned in over a month.

The trade body has now promised to investigate the error after concerns were raised following how it had audited a member.

Attention will focus on a review to look at how complaints are handled in the future to make the system failsafe.

4) FCA warns of fake emails that appear to use its address
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Broking profits fall at Saga

Underlying profit before tax in Saga’s insurance broking arm fell to £39.8m for the year ended 31 January 2024, compared with £71.5m in the previous period.

Biba Conference 2024 countdown: CFC’s Pat Brice

As we continue our Biba Conference series, Pat Brice, distribution director at CFC, promises socks on its stand, and reflects on the post-pandemic buzz of the event, encouraging first-timers to step back and absorb their surroundings.

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