Fewer complaints to the FOS in final quarter of 2014

complaints

Ombudsman reports fewer new cases in PPI and across car, motorcycle, buildings, travel and contents insurance.

The Financial Ombudsman Service (FOS) received 48,516 complaints about payment protection insurance (PPI) in the three months to December 2014, compared to 79,578 in the same quarter in the previous year, according to figures released today.

There were 1,532 complaints about car and motorcycle insurance in the quarter to December 2014, which is less than the 1,801 complaints received last year.

The number of new cases opened for buildings insurance dropped to 855, compared with 1,076 in the same

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