At your service?
This month's discussion, sponsored by Ecclesiastical, focuses on why composite insurers' service levels is an area of weakness and what steps can be taken by the industry to improve claims handing?
Attendees
Chris BarnettOperations manager, Heath Lambert, NationalDavid BonehillClaims and risk services director, Ecclesiastical
Owen GormanDirector, Delta Claims Services
Chris HallManaging director, Questgates
Chris MurrayPartner, Halliwells
Dickon TysoeDirector, Bankstone
Stephen WalkerHead of operations, Provident Insurance
What constitutes good or bad claims service?
David: It's not us that define good or bad service, it's the customer. There is a difference between the composites and the
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