Viewpoint - motor insurance: the mire of credit hire
A changes of attitude by brokers and insurers is long overdue and would restore customers’ faith, says Steve Caffrey.
Sometimes motor insurance customers don’t receive the level of service they should expect in return for their hard-earned cash. If they did, the mess that is the provision of credit hire vehicles to no-fault policyholders wouldn’t exist.
Their interests should be our priority. But with credit hire, insurers and brokers regularly fall short. Instead, we organise things for our own benefit. Or we fail to organise things at all, allowing a sorry situation to perpetuate itself.
Customers suffer as a
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