Thoughts on the fairness of FOS investigations
- "Surely the charges should relate to who is at fault? Hence, if a claim is upheld the insurer pays...
- "Surely the charges should relate to who is at fault? Hence, if a claim is upheld the insurer pays, if not upheld the complainant pays"
- "Charges should only be applied when a complaint is upheld even if the charge is more expensive as a result. Customers are now far more aware of the FOS and now complain directly over any aspect of the service, even when decisions are FSA-compliant"
- "Flawed - as customers could cynically manipulate this to their advantage"
- "Totally unfair. It is the complainant who should be charged, with a refund given if they are successful"
- "It's early days to tell and the guidelines are not always specific enough in some of the cases"
- "Many of the charges result from criminal action and should not be passed to the rest of the market".
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