Risk perspectives - Dealing with claims efficiently

All brokers are familiar with dealing with claims for their clients - it is part and parcel of the daily routine of working in an insurance brokerage. This means that the vast majority of claims are managed for clients in a highly efficient and prompt manner - it also means that from time to time the risks inherent in managing a claim for a client to the broker can be overlooked.Let's look at a hypothetical example; a client of many years' standing suffers a factory fire, machinery and premi