Soundbytes - Paul Nevelos, director of customer services, InsurE-com

What does the solution do?The online self-service module enables intermediaries to submit, track and update all their customer support queries and incidents through a purpose built online facility via insurE-com's website.How does it work?Intermediaries can view current support incidents; create new support incidents and attach files to it; choose from a range of priority values; add further information to an existing incident log and add or amend contact and company detailsWhat are the main