A little goes a long way
The experience of motor insurer Highway shows how installing a new personal-injury case-management system can save a great deal of money in terms of claims payouts
Recent surveys have shown personal-injury claims costs have been increasing at a rate of 12% a year within the insurance industry; and according to independent market analyst, Datamonitor, they are expected to spiral. By 2005, if the UK experiences a rate of growth similar to that in the US, personal-injury claims will have increased to 1m per year, costing insurers and their policyholders around £6.5bn - an increase in volume of around 33%.
With 10.4m accidents a year, Datamonitor estimates
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