The grass is always greener

To say that the outsourcing industry is evolving is something of an understatement. The latest research from the National Outsourcing Association (NOA) now identifies another challenge for UK-based companies, in the form of offshore firms setting up UK operations.According to the research, 88% of respondents surveyed cited multi-shoring as a long-term trend, predicting that many Indian, Chinese and Eastern European providers are set to establish onshore operations here in the UK.Arvind Tiwar