The grass is always greener
Global service providers are kept on their toes by continuous developments in customer requirements, as well as the constantly changing nature of technology. Jane Bernstein asks, has offshoring entered a new phase and what will it mean for outsourcers?
To say that the outsourcing industry is evolving is something of an understatement. The latest research from the National Outsourcing Association (NOA) now identifies another challenge for UK-based companies, in the form of offshore firms setting up UK operations.
According to the research, 88% of respondents surveyed cited multi-shoring as a long-term trend, predicting that many Indian, Chinese and Eastern European providers are set to establish onshore operations here in the UK.
Arvind Tiwary
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