Broker comments on the claims function

"We suffer because of insurers and loss adjusters attitudes and poor levels of response and service"- "Call centres, especially Indian call centres are a source of complaints for clients and frustration and extra work for brokers"- "It is still worrying the number of claims with a fraudulent content - ie motor personal injury claims from parties who where not in a vehicle at the time of the accident"- "With the increase in direct offerings, this is one area where we can provide an added valu