Mystery shopper report

Welcome to Insurance Age's first Mystery Shopper report. Each month, we will be visiting neighbourhood brokers for a quick, and very unscientific, spot check in order to get a feel for their broking ability and desire to deal face-to-face. Although only a bit of fun, each will be marked accordingly, and each month's winner will receive our stamp of approval. Our ultimate mission is to find out whether high-street brokers are still alive and kicking. This month, our super sleuth travelled to